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Finance, Accounting & Investment
1031 Exchange
A 1031 Exchange is a U.S.
Property Management Excellence
Property Management Excellence Glossary
Clear definitions, operating principles, and practical guidance for property owners, investors, property managers, and real estate professionals across residential, commercial, institutional, and specialized property types.
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Commercial Lease Administration
Definitions for commercial lease obligations, recoveries, critical dates, reconciliations, documentation, and tenant administration.
Leasing, Occupancy, and Revenue
Definitions for leasing velocity, occupancy, rent performance, resident retention, collections, and sustainable property revenue.
Maintenance, Facilities, and Capital Planning
Definitions connecting daily maintenance, building systems, preventive work, project delivery, and long-term capital stewardship.
Management Systems and Performance
Definitions for management plans, accountability, reporting, technology, team execution, and measurable operating performance.
Property Finance, Accounting, and Investment
Definitions for property financial reporting, controls, valuation, returns, budgeting, and owner decision-making.
Property Management Excellence Principles and Leadership
The values, leadership practices, and operating principles behind Property Management Excellence.
Property Types and Management Models
Definitions for residential, commercial, institutional, and specialized property types, with the operating distinctions owners and managers need to understand.
Risk, Compliance, and Affordable Housing
Definitions for property risk controls, insurance, housing programs, documentation, accessibility, safety, and compliance operations.
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Management Systems & Performance
30-60-90-Day Plan
A 30-60-90-Day Plan is a staged implementation or stabilization plan that defines priorities, owners, outputs, and checkpoints for the first three months...
A
Risk, Compliance & Affordable Housing
Access Control
Access Control is the system of policies, credentials, hardware, and records used to manage who may enter a property, building, unit, room, gate, or...
Management Systems & Performance
Accountability
Accountability is the expectation that a named person owns an outcome, reports progress truthfully, and follows through by a defined time.
Finance, Accounting & Investment
Accounts Payable
Accounts Payable is money the property owes to vendors, utilities, taxing authorities, insurers, and other parties.
Finance, Accounting & Investment
Accounts Receivable
Accounts Receivable is money owed to the property, including rent, recoveries, fees, reimbursements, and other billed charges.
Finance, Accounting & Investment
Acquisition Fee
An acquisition fee compensates the sponsor for sourcing, underwriting, financing, and closing an investment.
Management Systems & Performance
Activate the Experience
Activate the Experience is the PME OS stage focused on how tenants, residents, vendors, owners, and property teams experience daily communication and...
Active Listening
Active Listening is the deliberate practice of hearing both the facts and the underlying concern in a conversation, asking clarifying questions, and...
Risk, Compliance & Affordable Housing
Additional Insured
An additional insured is a person or organization added to another party's liability policy for specified protection.
Commercial Lease Administration
Additional Rent
Additional Rent is a lease-defined category for amounts due beyond base rent, which may include CAM, taxes, insurance, utilities, administrative fees,...
Commercial Lease Administration
Administrative Fee
An Administrative Fee is a lease-authorized charge applied to certain operating or recovery expenses to compensate for administration, accounting, or...
Risk, Compliance & Affordable Housing
Affordable Housing
Affordable Housing is housing intended to remain financially accessible to households within defined income ranges or cost standards.
Finance, Accounting & Investment
Aged Receivables
Aged Receivables is the report grouping unpaid amounts by the length of time outstanding.
Risk, Compliance & Affordable Housing
Americans with Disabilities Act
The Americans with Disabilities Act is a federal civil-rights law that addresses disability access in public accommodations, commercial facilities,...
Finance, Accounting & Investment
Amortization
Amortization is the scheduled repayment of loan principal over time through periodic payments.
Commercial Lease Administration
Anchor Tenant
An Anchor Tenant is a large or important tenant whose presence materially supports traffic, visibility, leasing demand, or the identity of a shopping center.
Applicant Screening
Applicant Screening is the consistent process of evaluating a prospective tenant against written, lawful criteria.
Finance, Accounting & Investment
Appreciation
Appreciation is the increase in property value over time due to market conditions, income growth, improved condition, reduced risk, or other factors.
Management Systems & Performance
Approval Threshold
An Approval Threshold is the amount or condition above which management must obtain owner or designated authority approval before committing funds or...
Commercial Lease Administration
Artificial Breakpoint
An artificial breakpoint is a negotiated sales threshold that is not derived from base rent and the percentage rate.
Artificial Intelligence in Property Management
Artificial Intelligence in Property Management refers to the use of AI systems for analysis, communication support, workflow assistance, document review,...
Risk, Compliance & Affordable Housing
Asbestos-Containing Material
Asbestos-containing material is a building material that contains asbestos and may require special inspection, management, notification, disturbance...
Maintenance, Facilities & Capital
Asset Condition Index
Asset Condition Index is a structured score or rating used to summarize the physical condition and risk of building systems or property components.
Management Systems & Performance
Asset Management
Asset management is the owner-side discipline of directing property strategy, financial performance, capital allocation, financing, and disposition...
Finance, Accounting & Investment
Asset Management Fee
An asset management fee compensates the sponsor or asset manager for strategic oversight of an investment, including business-plan execution, reporting,...
Maintenance, Facilities & Capital
Asset Register
An asset register is the controlled inventory of major building systems and equipment, including location, manufacturer, model, serial number, age,...
Commercial Lease Administration
Assignment
An Assignment transfers a tenant’s lease interest and obligations to another party, subject to the lease’s consent, conditions, continuing liability,...
Commercial Lease Administration
Audit Rights
Audit rights define a tenant's ability to review records supporting CAM or operating-expense charges.
Management Systems & Performance
Audit Trail
An audit trail is the chronological record of actions, approvals, changes, communications, and supporting documents related to a transaction or decision.
Automation
Automation uses configured technology to execute repeatable steps, reminders, routing, data movement, or communications with reduced manual effort.
B
Finance, Accounting & Investment
Bad Debt
Bad Debt is a receivable that is unlikely to be collected based on age, circumstances, legal status, or collection history.
Band-Aid Fix
A Band-Aid Fix is a temporary response that hides a symptom without correcting the source of the problem.
Commercial Lease Administration
Base Rent
Base Rent is the core rent charged for the tenant’s right to occupy the premises before additional rent, reimbursements, percentage rent, utilities, or...
Commercial Lease Administration
Base Year
A Base Year is the reference year of operating expenses included in rent under certain gross or modified gross leases.
Maintenance, Facilities & Capital
Bid Leveling
Bid Leveling is the process of comparing proposals on an apples-to-apples basis by aligning scope, quantities, materials, assumptions, exclusions,...
Commercial Lease Administration
BOMA Measurement Standard
A BOMA Measurement Standard is a published method from the Building Owners and Managers Association for measuring and allocating commercial building areas.
Finance, Accounting & Investment
Break-Even Occupancy
Break-Even Occupancy is the occupancy level at which property revenue is sufficient to cover the expenses included in the calculation.
Commercial Lease Administration
Breakpoint
A Breakpoint is the sales level at which percentage rent begins.
Finance, Accounting & Investment
Budget Variance
Budget Variance is the difference between budgeted and actual performance for a defined line item and period.
Finance, Accounting & Investment
Budget versus Actual
Budget versus Actual compares planned income and expenses with the amounts recorded for the same period.
Build-to-Rent
Build-to-rent is housing constructed on a builder's land with the intention that the completed homes will be operated as rentals rather than sold.
Building a Legacy
Building a Legacy is the practice of managing real estate for durable financial value and positive impact beyond the current owner or operating period.
Risk, Compliance & Affordable Housing
Building Code Compliance
Building code compliance means construction, alterations, occupancy, and maintenance meet applicable codes and permitted conditions.
Risk, Compliance & Affordable Housing
Business Interruption Insurance
Business interruption insurance may cover lost income and certain continuing expenses after a covered loss disrupts operations.
C
Maintenance, Facilities & Capital
Callback Rate
Callback Rate is the frequency with which a technician or vendor must return after a job was reported complete.
Featured
Commercial Lease Administration
CAM Reconciliation
CAM Reconciliation is the periodic true-up of estimated tenant CAM payments against actual recoverable expenses and the lease’s allocation rules.
Finance, Accounting & Investment
Cap Rate
Cap Rate, or capitalization rate, is net operating income divided by property value or purchase price.
Finance, Accounting & Investment
Capital Call
A capital call is a request for investors to contribute additional funds under the governing agreement.
Maintenance, Facilities & Capital
Capital Expenditure
A Capital Expenditure is spending for a significant asset, replacement, or improvement that provides benefit beyond the current operating period.
Maintenance, Facilities & Capital
Capital Plan
A Capital Plan is the schedule, scope, cost estimate, funding approach, and decision framework for major replacements and improvements.
Finance, Accounting & Investment
Cash Flow
Cash Flow is the cash generated or consumed after income and required cash expenses during a period.
Risk, Compliance & Affordable Housing
Cash for Keys
Cash for Keys is a negotiated agreement in which a tenant voluntarily surrenders possession by a stated date in exchange for agreed consideration and...
Finance, Accounting & Investment
Cash Management
Cash management is the system for forecasting receipts and disbursements, maintaining reserves, controlling bank activity, timing owner distributions,...
Finance, Accounting & Investment
Cash-on-Cash Return
Cash-on-Cash Return is annual pre-tax cash flow divided by the actual cash invested.
Maintenance, Facilities & Capital
Certificate of Insurance
A Certificate of Insurance is evidence summarizing an insurance policy’s coverage, limits, insurer, and effective dates.
Risk, Compliance & Affordable Housing
Certificate of Occupancy
A certificate of occupancy is a government-issued document confirming that a building or space is approved for a specified use and occupancy.
Maintenance, Facilities & Capital
Change Order
A Change Order is the documented modification of an approved project’s scope, price, schedule, or terms.
Finance, Accounting & Investment
Chart of Accounts
A Chart of Accounts is the standardized list of income, expense, asset, liability, equity, and other account categories used to code property transactions.
Management Systems & Performance
Closed-Loop Communication
Closed-Loop Communication is a process in which a request is received, assigned, updated, completed, verified, and confirmed back to the stakeholder.
Commercial Lease Administration
Co-Tenancy Clause
A co-tenancy clause gives a retail tenant remedies when specified anchor tenants, occupancy levels, or operating conditions are not maintained.
Commercial Lease Administration
Cold Shell
Cold Shell describes largely unfinished commercial space, often without completed interior systems, finishes, ceilings, distribution, or tenant-specific...
Collections Cadence
Collections Cadence is the scheduled sequence of reminders, documentation, notices, reviews, payment-plan decisions, escalation, and legal handoff used...
Featured
Commercial Property
Commercial property is real estate used primarily for business or income-producing activity, including office, retail, industrial, medical, hospitality,...
Commercial Lease Administration
Common Area Maintenance
Common Area Maintenance refers to the costs of operating, maintaining, repairing, and servicing areas or systems used by multiple tenants, as defined by...
Community Impact
Community Impact is the effect a property, owner, and management company have on neighborhood safety, economic activity, housing stability, local...
Risk, Compliance & Affordable Housing
Community Land Trust
A Community Land Trust is a nonprofit structure that generally owns land and preserves long-term affordability while residents or other parties hold...
Finance, Accounting & Investment
Comparable Property
A Comparable Property is an asset selected for comparison based on relevant similarities such as location, use, size, age, condition, tenant profile,...
Management Systems & Performance
Completion Time Standard
A completion time standard defines the target time for resolving a task after triage, often by priority or work type.
Risk, Compliance & Affordable Housing
Compliance Calendar
A Compliance Calendar is the schedule of recurring legal, regulatory, contractual, inspection, notice, license, certification, filing, testing, and...
Maintenance, Facilities & Capital
Computerized Maintenance Management System
A computerized maintenance management system organizes work orders, preventive maintenance, assets, inventory, labor, vendors, and reporting.
Concession
A Concession is a financial incentive offered to secure or renew a tenant, such as free rent, reduced rent, waived fees, improvement allowances, or other...
Risk, Compliance & Affordable Housing
Conflict of Interest
A Conflict of Interest exists when a personal, financial, relational, or organizational interest could impair—or appear to impair—objective judgment on...
Management Systems & Performance
Corrective Action Plan
A Corrective Action Plan documents the performance gap, root cause, action owner, deadline, expected result, and follow-up method for a problem that is...
Finance, Accounting & Investment
Cost Basis
Cost basis is the tax and accounting value assigned to an investment, generally starting with purchase cost and adjusted for capital improvements,...
Cost of Vacancy
Cost of Vacancy is the full economic impact of an empty unit or space, including lost rent, turn work, utilities, leasing labor or commissions,...
Maintenance, Facilities & Capital
Cost per Turn
Cost per Turn is the total cost required to prepare a vacated unit for the next resident, often segmented into labor, materials, vendors, cleaning,...
Risk, Compliance & Affordable Housing
Cost-Burdened Household
A Cost-Burdened Household is generally one that spends more than a commonly used share of income on housing costs, leaving less for food, healthcare,...
Commercial Lease Administration
CPI Escalation
A CPI escalation is a lease provision that increases rent using a defined Consumer Price Index formula.
Finance, Accounting & Investment
Credit Risk
Credit risk is the possibility that a tenant, borrower, or counterparty will fail to meet payment obligations.
Commercial Lease Administration
Critical Date
A Critical Date is a lease deadline or event that requires action, such as commencement, rent escalation, renewal notice, option exercise, insurance...
Customer First
Customer First means recognizing that property management serves a network of customers: owners, tenants, residents, vendors, team members, and communities.
Cybersecurity
Cybersecurity is the protection of systems, credentials, devices, networks, and sensitive owner, tenant, employee, and vendor data from unauthorized...
D
Management Systems & Performance
Data Integrity
Data Integrity is the accuracy, completeness, consistency, and traceability of property information across systems and reports.
Management Systems & Performance
Data Migration
Data migration is the controlled transfer of property, tenant, lease, accounting, maintenance, vendor, and document records from one system or manager to...
Data-Driven Decision-Making
Data-Driven Decision-Making uses reliable metrics, trends, comparisons, and evidence to guide property choices while preserving professional judgment.
Days on Market
Days on Market is the number of days a unit or commercial space is actively available before a lease is executed.
Finance, Accounting & Investment
Debt Service
Debt service is the principal and interest required on a loan during a period.
Finance, Accounting & Investment
Debt Service Coverage Ratio
Debt Service Coverage Ratio is net operating income divided by required debt service for the same period.
Finance, Accounting & Investment
Debt Yield
Debt Yield is net operating income divided by the outstanding loan amount.
Management Systems & Performance
Decision Rights
Decision Rights define who is authorized to decide, approve, recommend, execute, or be informed for different property issues.
Management Systems & Performance
Decision Trigger
A Decision Trigger is a predetermined condition that requires review or action, such as occupancy falling below target, older delinquency increasing, a...
Maintenance, Facilities & Capital
Deferred Maintenance
Deferred Maintenance is necessary work that has been postponed beyond the appropriate time.
Delinquency
Delinquency is rent or another tenant obligation that remains unpaid after the applicable due date.
Delinquency Aging
Delinquency Aging groups unpaid balances by how long they have remained outstanding, such as current, 1–15, 16–30, 31–60, and 60-plus days.
Featured
Delinquency Rate
Delinquency rate measures unpaid rent or charges as a percentage of the defined amount billed.
Commercial Lease Administration
Delivery Condition
Delivery Condition is the physical and legal state in which the landlord must provide the premises to the tenant.
Finance, Accounting & Investment
Depreciation
Depreciation is the allocation of the tax or accounting basis of certain property improvements over their permitted useful lives.
Dignity and Respect
Dignity and Respect is the non-negotiable standard of treating each person as an individual whose home, workplace, money, time, and concerns matter.
Risk, Compliance & Affordable Housing
Disaster Recovery Plan
A Disaster Recovery Plan defines how critical property-management systems, data, communications, payments, work orders, access, and operations will be...
Management Systems & Performance
Discover the Plan
Discover the Plan is the first PME OS stage: clarify owner goals, asset type, pain points, decision rights, risk posture, communication expectations, and...
Finance, Accounting & Investment
Distribution Waterfall
A distribution waterfall defines how cash flow and sale proceeds are allocated among investors and sponsors across sequential tiers.
Management Systems & Performance
Documentation Standard
A documentation standard defines what evidence must be retained for inspections, work orders, bids, approvals, invoices, leases, incidents, and...
Commercial Lease Administration
Double-Net Lease
A Double-Net Lease generally requires the tenant to pay base rent plus two major expense categories, commonly property taxes and insurance, while the...
Finance, Accounting & Investment
Due Diligence
Due Diligence is the structured investigation of a property, lease portfolio, financial history, physical condition, compliance, contracts, title,...
E
Economic Occupancy
Economic Occupancy measures the rent actually collected or earned compared with the property’s potential rent.
Effective Gross Income
Effective Gross Income is the property’s actual operating income after adjusting potential rent for vacancy, concessions, credit loss, and other income.
Effective Rent
Effective Rent is the average rent economically received after accounting for concessions and other lease incentives over the relevant term.
Maintenance, Facilities & Capital
Emergency Maintenance
Emergency Maintenance is work requiring immediate response because of a credible threat to life, safety, habitability, business continuity, or major...
Risk, Compliance & Affordable Housing
Emergency Preparedness
Emergency Preparedness is the planning, training, communication, supplies, authority, and vendor coverage established before a fire, flood, earthquake,...
Maintenance, Facilities & Capital
Emergency Response Time
Emergency Response Time measures how quickly management acknowledges, dispatches, arrives, and stabilizes an emergency.
Energy Efficiency
Energy Efficiency is the reduction of energy use while maintaining required comfort, service, and performance.
Risk, Compliance & Affordable Housing
Environmental Risk
Environmental risk is the potential for contamination, hazardous materials, indoor environmental conditions, or regulatory obligations to create cost,...
Maintenance, Facilities & Capital
Equipment Warranty
An equipment warranty defines the manufacturer's or contractor's obligations to repair or replace covered components during a specified period.
Finance, Accounting & Investment
Equity
Equity is the owner’s residual interest in a property after subtracting debt and other senior claims from value.
Equity for All
Equity for All is Coastline Equity’s commitment to treat people with equal dignity and professional care regardless of income, housing program, property...
Finance, Accounting & Investment
Equity Multiple
Equity Multiple is total cash distributed to investors divided by total equity invested.
Management Systems & Performance
Escalation Threshold
An Escalation Threshold is the point at which an issue moves to a higher level of authority, urgency, or expertise.
Commercial Lease Administration
Estoppel Certificate
An Estoppel Certificate is a tenant-signed statement confirming specified lease facts, such as rent, term, amendments, deposits, defaults, and claims.
Ethics
Ethics is the set of professional principles used to decide what conduct is fair, responsible, and acceptable.
Risk, Compliance & Affordable Housing
Eviction
Eviction is the legal process used to recover possession when a tenant remains in possession after a lawful basis and required procedure are established.
Commercial Lease Administration
Exclusive-Use Clause
An exclusive-use clause limits the landlord's ability to lease other space in the property to competing businesses.
Management Systems & Performance
Executive Summary
An Executive Summary is a concise explanation of the property’s current performance, material changes, open decisions, risks, and recommended next actions.
Finance, Accounting & Investment
Exit Strategy
An Exit Strategy is the planned path for realizing, refinancing, transferring, or otherwise repositioning an investment.
Commercial Lease Administration
Expense Cap
An expense cap limits the amount or annual growth of specified operating expenses passed through to a tenant.
Commercial Lease Administration
Expense Pass-Through
An Expense Pass-Through is a property cost that the lease permits the landlord to allocate and bill to the tenant in addition to base rent.
Commercial Lease Administration
Expense Stop
An Expense Stop is the amount of operating expense included in the tenant’s rent before the tenant begins paying increases or excess costs.
F
Maintenance, Facilities & Capital
Facility Management
Facility Management coordinates building systems, maintenance, vendors, safety, space support, utilities, access, service contracts, and occupant needs...
Risk, Compliance & Affordable Housing
Fair Housing
Fair Housing is the body of federal, state, and local requirements that prohibits housing discrimination based on protected characteristics and governs...
Maintenance, Facilities & Capital
Fire and Life Safety Inspection
A fire and life safety inspection evaluates systems and conditions such as alarms, sprinklers, extinguishers, exits, emergency lighting, fire doors, and...
Risk, Compliance & Affordable Housing
Fire Code Compliance
Fire code compliance means maintaining buildings, systems, records, access, and operating practices in accordance with applicable fire-safety requirements.
Maintenance, Facilities & Capital
First-Time Fix Rate
First-time fix rate measures the percentage of work orders resolved without a return visit, repeat complaint, or additional repair.
Flex Property
A Flex Property combines warehouse, light industrial, office, showroom, laboratory, or service uses in adaptable suites.
Finance, Accounting & Investment
Forecast
A Forecast is the current estimate of future property performance based on actual results, known commitments, market conditions, leasing expectations,...
Commercial Lease Administration
Full-Service Gross Lease
A Full-Service Gross Lease generally includes base rent and a broad package of operating expenses, such as taxes, insurance, utilities, janitorial, and...
Future Facing
Future Facing is the commitment to keep a property management company and its assets resilient as technology, regulation, tenant expectations, climate...
G
Finance, Accounting & Investment
General Ledger
The General Ledger is the complete accounting record of property transactions organized by account.
Risk, Compliance & Affordable Housing
General Liability Insurance
General liability insurance covers certain third-party bodily injury, property damage, and related claims.
Finance, Accounting & Investment
General Partner
The general partner is the sponsor or managing party responsible for finding, financing, operating, and ultimately exiting a syndicated investment.
Commercial Lease Administration
Gross Lease
A Gross Lease is a lease structure in which the landlord pays most or all property operating expenses from the rent received.
Gross Potential Rent
Gross Potential Rent is the total rent a property could produce if every unit or space were occupied at the applicable scheduled or market rent with no loss.
Commercial Lease Administration
Gross Sales
Gross sales are the sales receipts included in a retail lease's percentage-rent calculation, subject to negotiated inclusions and exclusions.
Commercial Lease Administration
Gross-Up
Gross-Up is the adjustment of certain variable operating expenses to the amount they would have reached at a stated occupancy level.
Growth Mindset
Growth Mindset is the belief that people, systems, portfolios, and organizations can improve through learning, feedback, experimentation, and disciplined...
Guarantor
A Guarantor is a person or entity that agrees to satisfy specified lease obligations if the tenant does not.
H
Risk, Compliance & Affordable Housing
Habitability
Habitability is the legally required baseline of safe and livable residential conditions, including essential services and protection from serious health...
Finance, Accounting & Investment
Hold Period
Hold Period is the length of time an owner expects to retain an investment before sale, transfer, recapitalization, or other exit.
Commercial Lease Administration
Holdover
Holdover occurs when a tenant remains in possession after the lease expires.
Hospitality Property
A Hospitality Property provides short-term lodging and related services, such as a hotel or extended-stay asset.
Risk, Compliance & Affordable Housing
Housing Choice Voucher
A Housing Choice Voucher is rental assistance administered through a public housing authority for an eligible household renting in the private market.
I
In-Place Rent
In-Place Rent is the rent currently required under an executed lease.
Risk, Compliance & Affordable Housing
Incident Report
An Incident Report is the timely factual record of an event involving injury, damage, security, safety, disruption, or potential claim.
Risk, Compliance & Affordable Housing
Inclusionary Zoning
Inclusionary Zoning is a local policy that requires or incentivizes a share of new housing to meet defined affordability requirements.
Risk, Compliance & Affordable Housing
Indemnification
Indemnification is a contractual obligation for one party to protect or reimburse another for specified claims, losses, or liabilities.
Industrial Property
An Industrial Property supports manufacturing, storage, logistics, distribution, assembly, research, or related business operations.
Institutional Property
Institutional property is real estate operated primarily to support an enduring education, healthcare, government, cultural, correctional, or nonprofit mission.
Risk, Compliance & Affordable Housing
Insurance Certificate Tracking
Insurance Certificate Tracking is the recurring process of collecting, reviewing, renewing, and escalating expiring evidence of insurance for vendors,...
Risk, Compliance & Affordable Housing
Insurance Claim
An insurance claim is a formal request for coverage after a potentially insured loss.
Integrity
Integrity is the alignment between stated values, actual decisions, and behavior when no one is watching.
Finance, Accounting & Investment
Interest-Only Loan
An interest-only loan requires interest payments without scheduled principal reduction during the interest-only period.
Finance, Accounting & Investment
Internal Rate of Return
Internal Rate of Return is the discount rate that makes the present value of projected cash inflows and outflows equal to zero.
Internet of Things
The Internet of Things is the network of connected sensors, devices, controls, and equipment that collect or exchange data.
Maintenance, Facilities & Capital
Inventory Control
Inventory control is the system for stocking, issuing, counting, and replenishing maintenance parts and supplies.
K
Management Systems & Performance
Key Performance Indicator
A Key Performance Indicator is a consistently defined measure used to judge whether a property or process is on track.
L
Risk, Compliance & Affordable Housing
Landlord-Tenant Law
Landlord-Tenant Law is the collection of statutes, regulations, ordinances, and case law governing rental relationships.
Management Systems & Performance
Launch the Transition
Launch the Transition is the structured handoff of documents, systems, contacts, leases, financial records, vendors, keys, open work, communication...
Risk, Compliance & Affordable Housing
Lead-Based Paint
Lead-based paint is paint containing regulated lead levels, primarily a concern in older buildings.
Lead-to-Lease Conversion
Lead-to-Lease Conversion is the percentage of qualified inquiries that become signed leases.
Leading with Heart
Leading with Heart means combining empathy, respect, and human judgment with clear expectations and operating discipline.
Commercial Lease Administration
Lease Abstract
A Lease Abstract is a structured summary of the key business and operating terms in an executed lease.
Commercial Lease Administration
Lease Administration
Lease Administration is the disciplined execution of lease data, billing, critical dates, options, recoveries, insurance, notices, amendments,...
Commercial Lease Administration
Lease Agreement
A Lease Agreement is the binding contract that defines the parties, premises, term, rent, operating responsibilities, remedies, options, insurance,...
Commercial Lease Administration
Lease Commencement Date
The lease commencement date is the date the lease term legally begins.
Management Systems & Performance
Lease File Audit
A lease file audit confirms that each file contains the executed lease, amendments, addenda, insurance evidence, notices, deposit records, approvals, and...
Lease Renewal
A Lease Renewal extends an existing tenancy under new or continuing terms.
Commercial Lease Administration
Lease Rollover
Lease Rollover is the scheduled expiration or reset of leases across a property or portfolio.
Lease-Up
Lease-Up is the period during which a new, renovated, repositioned, or significantly vacant property is actively filled to its target stabilized occupancy.
Featured
Leasing Pipeline
A Leasing Pipeline is the staged view of prospects moving from inquiry through showing, application, approval, lease signing, and move-in.
Leasing Velocity
Leasing Velocity is the speed at which available space moves through marketing, inquiry, showing, application or negotiation, approval, and signed occupancy.
LEED Certification
LEED Certification is a third-party green-building rating administered by the U.S.
Commercial Lease Administration
Letter of Credit
A letter of credit is a bank-backed form of lease security that the landlord may draw under specified conditions.
Commercial Lease Administration
Letter of Intent
A Letter of Intent summarizes the proposed business terms of a commercial lease before the full lease is drafted.
Finance, Accounting & Investment
Leverage
Leverage is the use of debt to finance a property or investment.
Risk, Compliance & Affordable Housing
Liability Management
Liability Management is the operational discipline used to reduce conditions or conduct that could create legal responsibility for injury, loss,...
Maintenance, Facilities & Capital
Life-Safety System
A Life-Safety System is equipment or infrastructure intended to protect occupants during fire, smoke, power loss, emergency, or evacuation.
Maintenance, Facilities & Capital
Lifecycle Plan
A Lifecycle Plan estimates the condition, remaining useful life, maintenance needs, replacement timing, and expected cost of major building components.
Finance, Accounting & Investment
Limited Partner
A limited partner contributes capital to a real estate investment but generally does not manage day-to-day operations.
Listening and Communication
Listening and Communication is the practice of creating reliable feedback loops with owners, tenants, residents, vendors, team members, and the property...
Featured
Listening to the Property
Listening to the Property means using inspections, work orders, financial trends, tenant feedback, vendor observations, and visible building conditions...
Commercial Lease Administration
Load Factor
Load Factor is the ratio used to convert usable area into rentable area by allocating a share of common space.
Finance, Accounting & Investment
Loan Maturity
Loan maturity is the date the outstanding loan balance becomes due.
Finance, Accounting & Investment
Loan-to-Value Ratio
Loan-to-Value Ratio is the loan balance divided by the property’s value.
Long-Term Stewardship
Long-Term Stewardship is the responsibility to preserve and improve an asset for the owner’s intended hold period, successors, and future occupants.
Risk, Compliance & Affordable Housing
Loss Run
A loss run is an insurer-generated history of claims and losses for a policyholder or property.
Loss to Lease
Loss to Lease is the difference between market rent and the lower in-place rent being charged.
M
Maintenance, Facilities & Capital
Maintenance Backlog
Maintenance Backlog is the total unresolved maintenance work waiting for action, scheduling, parts, access, approval, or completion.
Make-Ready
Make-Ready is the cleaning, repair, paint, testing, and preparation work required to return a vacant unit or space to the approved leasing standard.
Management Systems & Performance
Management Fee Transparency
Management fee transparency means owners can clearly see every management, leasing, maintenance, project, technology, and pass-through charge, including...
Featured
Management Systems & Performance
Management Performance Scorecard
A Management Performance Scorecard is a small set of repeatable metrics that show whether leasing, collections, turns, maintenance, and financial control...
Management Systems & Performance
Management Transition
Management Transition is the transfer of operating responsibility from an owner or prior manager to a new management team.
Featured
Management Systems & Performance
Management Underperformance
Management underperformance exists when agreed outputs, standards, or trends consistently miss target without timely corrective action.
Market Rent
Market Rent is the rent a comparable unit or space is expected to command under current market conditions.
Market Rent Survey
A Market Rent Survey is the structured comparison of competing properties, available units or spaces, achieved or asking rents, concessions, condition,...
Maintenance, Facilities & Capital
Mean Time to Repair
Mean time to repair measures the average time required to restore a failed system or resolve a repair once work begins.
Medical Office Building
A Medical Office Building is office property designed for healthcare providers and related services.
Mentorship
Mentorship is a sustained relationship in which an experienced person provides perspective, encouragement, practical guidance, and access to opportunities.
Mixed-Use Property
A Mixed-Use Property combines two or more uses, such as multifamily, retail, office, hospitality, or public space.
Commercial Lease Administration
Modified Gross Lease
A Modified Gross Lease divides operating expenses between landlord and tenant according to negotiated terms.
Maintenance, Facilities & Capital
Mold Remediation
Mold remediation is the controlled process of addressing moisture sources, containing affected areas, removing contaminated materials when required,...
Management Systems & Performance
Monthly Owner Report
A Monthly Owner Report is the recurring package that connects financial statements with operating performance, variance explanations, open risks, and...
Maintenance, Facilities & Capital
Move-In Inspection
A Move-In Inspection documents the condition of a unit or premises at possession, usually with photos, checklist items, meter or key information, and...
Maintenance, Facilities & Capital
Move-Out Inspection
A Move-Out Inspection documents the condition of the premises at the end of tenancy and compares it with the move-in baseline, lease obligations, and...
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Multifamily Property
A Multifamily Property contains multiple residential rental units within one building or community, ranging from small apartments to large institutional...
N
Commercial Lease Administration
Natural Breakpoint
A natural breakpoint is calculated by dividing annual base rent by the percentage-rent rate.
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Finance, Accounting & Investment
Net Operating Income
Net Operating Income is property income remaining after normal operating expenses and before debt service, income taxes, depreciation, and most capital...
Commercial Lease Administration
Non-Recoverable Expense
A Non-Recoverable Expense is a property cost that cannot be charged to a tenant under the lease or applicable law.
Risk, Compliance & Affordable Housing
Notice to Vacate
A Notice to Vacate is written notice that a tenancy will end or that possession must be surrendered by a stated date, depending on who gives the notice...
O
Occupancy Rate
Occupancy Rate is the percentage of rentable units or square feet currently occupied.
Office Property
An Office Property is commercial real estate designed for administrative, professional, corporate, government, or service work.
Management Systems & Performance
Open Work Order Audit
An open work order audit reviews outstanding repairs by age, priority, property, resident impact, vendor, and status.
Management Systems & Performance
Open-Loop Follow-Up
Open-Loop Follow-Up describes a request or issue that has been acknowledged but not assigned, updated, verified, or closed.
Finance, Accounting & Investment
Operating Budget
An Operating Budget is the time-phased plan for property income and recurring operating expenses, built from lease terms, contracts, historical patterns,...
Management Systems & Performance
Operating Cadence
Operating Cadence is the recurring schedule of meetings, reports, inspections, reviews, and execution checkpoints that keeps priorities visible and work...
Finance, Accounting & Investment
Operating Expense
An Operating Expense is a recurring cost required to operate and maintain the property, such as utilities, routine repairs, insurance, taxes, contracts,...
Finance, Accounting & Investment
Operating Expense Ratio
The operating expense ratio compares operating expenses with effective gross income.
Commercial Lease Administration
Operating Expense Reconciliation
An operating expense reconciliation compares estimated expense payments collected from tenants with the actual recoverable expenses for the period.
Commercial Lease Administration
Option to Renew
An Option to Renew is a tenant right to extend the lease if stated conditions, timing, notice, and performance requirements are satisfied.
Management Systems & Performance
Owner Approval Matrix
An owner approval matrix documents which decisions management may make independently and which require owner approval, often by dollar amount, risk,...
Finance, Accounting & Investment
Owner Distribution
An Owner Distribution is cash transferred from the property or management account to the owner after considering collected funds, paid obligations,...
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Owner Mindset
Owner Mindset is the discipline of managing a property as though its long-term value, cash flow, risk, reputation, and condition were personally yours.
Management Systems & Performance
Owner Reporting Cadence
Owner Reporting Cadence is the defined frequency, format, and deadline for communicating financial and operating performance to the owner.
Finance, Accounting & Investment
Owner Statement
An Owner Statement is the periodic financial summary provided to the property owner, typically showing income, expenses, cash activity, balances,...
Management Systems & Performance
Owner-Manager Handoff
The owner-manager handoff defines where owner strategy and approvals end and management execution begins.
P
Pay It Forward
Pay It Forward is the practice of using opportunity, knowledge, influence, and resources to help others without requiring an immediate return.
Risk, Compliance & Affordable Housing
Payment Plan
A Payment Plan is a written agreement governing how a past-due balance will be repaid over time.
Commercial Lease Administration
Percentage Rent
Percentage Rent is additional rent based on a tenant’s sales, usually after sales exceed a defined breakpoint.
Commercial Lease Administration
Percentage-Rent Audit
A Percentage-Rent Audit is the review of a retail tenant’s reported sales and supporting records to verify percentage-rent calculations under the lease.
Commercial Lease Administration
Permitted Use
Permitted use is the lease-defined activity the tenant may conduct in the premises.
Risk, Compliance & Affordable Housing
Phase I Environmental Site Assessment
A Phase I environmental site assessment reviews current and historical property uses, records, and site conditions to identify potential environmental...
Physical Occupancy
Physical Occupancy is the percentage of units or rentable area that is actually occupied, regardless of whether all billed rent is collected.
Management Systems & Performance
Pod Model
The Pod Model organizes property management into small, cross-functional teams that own a defined portion of the portfolio and its outcomes.
Commercial Lease Administration
Possession Date
The possession date is when the tenant receives access to the premises for occupancy, fixturing, or construction.
Maintenance, Facilities & Capital
Predictive Maintenance
Predictive Maintenance uses condition data, sensor readings, inspections, usage, or failure patterns to estimate when equipment needs service or replacement.
Finance, Accounting & Investment
Preferred Return
A preferred return is a priority return distributed to specified investors before profits are split under later tiers of the waterfall.
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Maintenance, Facilities & Capital
Preventive Maintenance
Preventive Maintenance is scheduled work performed to reduce the likelihood of equipment failure, safety issues, water intrusion, and emergency repair.
Maintenance, Facilities & Capital
Preventive Maintenance Calendar
A Preventive Maintenance Calendar is the assigned schedule of recurring service, inspection, testing, cleaning, and replacement tasks by asset,...
Maintenance, Facilities & Capital
Preventive Maintenance Compliance
Preventive maintenance compliance measures the percentage of scheduled PM tasks completed on time.
Finance, Accounting & Investment
Pro Forma
A Pro Forma is a forward-looking model of expected income, expenses, capital needs, financing, and returns based on stated assumptions.
Commercial Lease Administration
Pro Rata Share
Pro Rata Share is the tenant’s contractual percentage of specified property expenses, often calculated using the tenant’s rentable area divided by the...
Maintenance, Facilities & Capital
Procurement
Procurement is the controlled process for sourcing, evaluating, approving, purchasing, and documenting goods and services.
Management Systems & Performance
Property Business Plan
A property business plan defines the owner's objectives, hold horizon, market position, leasing strategy, operating priorities, capital plan, risk...
Maintenance, Facilities & Capital
Property Inspection
A Property Inspection is a documented review of physical condition, safety, cleanliness, maintenance, lease compliance, and emerging risk.
Risk, Compliance & Affordable Housing
Property Insurance
Property insurance covers specified physical loss or damage to the insured building and property, subject to exclusions, deductibles, limits, valuations,...
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Management Systems & Performance
Property Management
Property management is the day-to-day execution of a property's leasing, tenant service, maintenance, vendor, compliance, accounting, and reporting...
Management Systems & Performance
Property Management Agreement
A property management agreement defines the authority, services, fees, responsibilities, insurance, termination rights, reporting, banking, and approval...
Property Management as a Calling
Property Management as a Calling is the view that the work is more than completing transactions or handling tasks.
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Property Management Excellence
Property Management Excellence is Anthony A.
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Management Systems & Performance
Property Management Excellence OS
The Property Management Excellence OS is Coastline Equity’s eight-stage operating model for moving an owner from discovery through transition, property...
Finance, Accounting & Investment
Property Management Fee
A property management fee compensates the manager for agreed operating services.
Property Management Software
Property Management Software is the primary platform used to manage leases, ledgers, payments, work orders, communications, accounting, reporting,...
Management Systems & Performance
Property Takeover Checklist
A property takeover checklist organizes the data, documents, funds, keys, leases, vendors, open work orders, tenant communications, compliance items, and...
Finance, Accounting & Investment
Property Valuation
Property Valuation is the process of estimating what a property is worth using income, comparable sales, replacement cost, market conditions, lease risk,...
Proptech
Proptech is technology used to improve how real estate is leased, operated, maintained, analyzed, financed, and experienced.
Management Systems & Performance
Protect the Legacy
Protect the Legacy is the final PME OS stage, focused on capital needs, renewal risk, vendor strategy, asset positioning, succession, and long-term...
Public Facility
A public facility is real property operated to deliver a governmental or community function, with management standards tied to mission, access, safety, and stewardship.
Maintenance, Facilities & Capital
Punch List
A Punch List is the final documented list of incomplete, defective, or corrective items that must be resolved before a turn or project is accepted.
Maintenance, Facilities & Capital
Purchase Order
A Purchase Order is a formal authorization to buy goods or services under stated scope, price, terms, property, account coding, and approval.
Purpose-Driven Leadership
Purpose-Driven Leadership connects daily operating decisions to a clear reason the organization exists beyond short-term profit.
Q
Maintenance, Facilities & Capital
Quality Control
Quality Control is the inspection and verification process used to confirm that maintenance, turns, and projects meet the approved scope and standard...
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Quality of Life
Quality of Life is the condition created when properties support safety, functionality, comfort, stability, relationships, and the ability of people to...
Quality of Life Ecosystem
The Quality of Life Ecosystem is the Property Management Excellence model showing that tenant well-being, owner financial security, manager support, and...
R
Maintenance, Facilities & Capital
Reactive Maintenance
Reactive Maintenance is work performed after a component or system fails.
Risk, Compliance & Affordable Housing
Reasonable Accommodation
A Reasonable Accommodation is a change to a rule, policy, practice, or service that may be required so a person with a disability can have equal use and...
Commercial Lease Administration
Recoverable Expense
A Recoverable Expense is a property cost the lease allows the landlord to allocate to one or more tenants.
Management Systems & Performance
Recurring Issue Review
A recurring issue review examines repeated complaints, work orders, failures, or exceptions to identify patterns and corrective actions.
Maintenance, Facilities & Capital
Recurring Work Order
A Recurring Work Order is a service request that repeatedly appears for the same unit, location, component, or symptom.
Red Zone
Red Zone is the reactive state in which a property-management conversation becomes adversarial, defensive, blame-focused, or driven by a quick fix.
Finance, Accounting & Investment
Refinance
A refinance replaces existing debt with a new loan, often to change the interest rate, term, proceeds, or lender.
Finance, Accounting & Investment
Reforecast
A Reforecast is a formal update to the expected full-year or future result after actual performance or assumptions change.
Renewal Pipeline
A Renewal Pipeline is the staged list of upcoming lease expirations, offers, responses, negotiations, approvals, and completed renewals.
Renewal Rate
Renewal Rate is the percentage of expiring leases that renew during a defined period.
Commercial Lease Administration
Rent Abatement
Rent abatement is a temporary reduction or suspension of rent under a lease.
Finance, Accounting & Investment
Rent Collection Rate
Rent Collection Rate is the amount of rent collected divided by the amount due for a stated period, using a clearly defined timing and treatment of prior...
Commercial Lease Administration
Rent Commencement Date
The rent commencement date is the date a tenant's obligation to pay base rent begins.
Risk, Compliance & Affordable Housing
Rent Control
Rent Control is a legal framework that limits rent levels, rent increases, or related tenancy actions for covered properties.
Rent Escalation
Rent Escalation is a scheduled increase in rent defined by the lease, such as a fixed annual amount, percentage increase, or index-based adjustment.
Risk, Compliance & Affordable Housing
Rent Escrow Account Program
A Rent Escrow Account Program is a local enforcement mechanism under which tenants may pay rent into an administered account while serious cited...
Rent Growth
Rent Growth is the increase in achieved rent over time from renewals, new leases, escalations, upgrades, or market movement.
Rent Roll
A Rent Roll is the current unit- or space-level schedule of tenants, occupancy, rent, lease dates, deposits, balances, and other key lease information.
Management Systems & Performance
Rent Roll Audit
A rent roll audit compares the rent roll with executed leases, tenant ledgers, billing schedules, deposits, concessions, and occupancy status.
Rent-Ready Standard
A Rent-Ready Standard is the written definition of the condition a unit or space must meet before it is marketed or delivered.
Commercial Lease Administration
Rentable Square Feet
Rentable Square Feet is the area used to calculate rent after adding the tenant’s allocated share of common areas to its usable area, according to the...
Renter's Bill of Rights
The Renter’s Bill of Rights is Coastline Equity’s written commitment to fair application opportunity, functional housing or business space, respectful...
Management Systems & Performance
Report the Reality
Report the Reality is the practice of presenting the owner with the actual financial and operating condition of the property, including what changed,...
Maintenance, Facilities & Capital
Reserve Plan
A Reserve Plan defines the funds required for known near-term needs, mid-term replacements, long-term lifecycle items, and reasonable uncertainty.
Resident Experience
Resident Experience is the cumulative perception a multifamily resident forms from leasing, move-in, communication, maintenance, common areas, payment...
Finance, Accounting & Investment
Resident Ledger
A Resident Ledger is the transaction-level record of charges, payments, credits, adjustments, deposits, and balance for a residential tenancy.
Management Systems & Performance
Response Time Standard
A response time standard defines how quickly a request must be acknowledged and triaged.
Retail Property
A Retail Property is commercial real estate used by businesses that sell goods or services directly to customers.
Finance, Accounting & Investment
Return on Investment
Return on Investment compares the gain or benefit from an investment with the amount invested.
Management Systems & Performance
Review the Performance
Review the Performance is the recurring accountability process for comparing results with targets, examining unresolved issues, documenting decisions,...
Maintenance, Facilities & Capital
Rework Rate
Rework Rate is the percentage of completed jobs or turns that require additional work because the original scope was missed, quality was inadequate, or...
Commercial Lease Administration
Right of First Offer
A right of first offer requires the landlord to offer specified space or property to the tenant before marketing it to others.
Commercial Lease Administration
Right of First Refusal
A right of first refusal gives a tenant the opportunity to match a bona fide offer for specified space or property before the landlord accepts it.
Risk, Compliance & Affordable Housing
Risk Management
Risk Management is the structured process of identifying, evaluating, controlling, transferring, monitoring, and documenting threats to people, property,...
Maintenance, Facilities & Capital
Roof Management Plan
A roof management plan combines condition assessments, repair history, preventive maintenance, warranty tracking, drainage review, budget forecasts, and...
Management Systems & Performance
Root Cause Analysis
Root cause analysis is a structured method for identifying why a problem occurred rather than stopping at the visible symptom.
Root-Cause Resolution
Root-Cause Resolution is the discipline of identifying and correcting the underlying condition that repeatedly creates a failure.
S
Same-Day Response
Same-Day Response is the commitment to acknowledge a tenant, resident, owner, or stakeholder request on the day it is received and explain the next step.
Maintenance, Facilities & Capital
Scope of Work
A Scope of Work defines the specific labor, materials, quantities, standards, exclusions, schedule, access, permits, cleanup, documentation, and...
Screening Criteria
Screening Criteria are the written standards used to evaluate applicants consistently, including required documentation, minimum qualifications,...
Risk, Compliance & Affordable Housing
Section 8
Section 8 commonly refers to federal rental-assistance programs, especially the Housing Choice Voucher Program, that help eligible households rent...
Security Deposit
A Security Deposit is money held under the lease and applicable law to cover permitted unpaid obligations or damage beyond ordinary wear.
Self-Storage
Self-Storage is a property type that rents secure storage units to individuals or businesses, often with limited staffing and technology-enabled access.
Senior Housing
Senior Housing includes age-targeted or care-oriented residential properties such as independent living, assisted living, memory care, and skilled nursing.
Maintenance, Facilities & Capital
Service-Level Agreement
A service-level agreement documents the performance expectations for a vendor or service provider, such as response time, completion time, availability,...
Management Systems & Performance
Service-Level Standard
A service-level standard defines the response, communication, completion, documentation, and quality expectations for recurring work.
Management Systems & Performance
Set the Rhythm
Set the Rhythm is the PME OS stage that establishes the recurring cadence for leasing, work orders, collections, payables, inspections, owner updates,...
Shopping Center
A Shopping Center is a planned retail property with multiple tenants, shared parking or common areas, coordinated signage, and a tenant mix intended to...
Short-Term Rental
A Short-Term Rental is furnished residential lodging offered for brief stays rather than a traditional long-term tenancy.
Management Systems & Performance
Single Source of Truth
A Single Source of Truth is the designated system or record that contains the current, approved version of property data, procedures, documents, and...
Single-Family Rental
A single-family rental is a one-unit residential structure operated as rental housing, whether detached or qualifying as an attached single-family home.
Commercial Lease Administration
Single-Net Lease
A Single-Net Lease generally requires the tenant to pay base rent plus one major property expense, commonly property taxes, while the landlord retains...
Smart Building
A Smart Building uses connected controls, sensors, analytics, and automation to monitor or optimize systems such as HVAC, lighting, energy, access,...
Commercial Lease Administration
SNDA
SNDA stands for Subordination, Non-Disturbance, and Attornment Agreement.
Management Systems & Performance
Stabilization Plan
A Stabilization Plan is the prioritized work program used to bring a property under control after takeover, distress, prolonged backlog, or operational...
Stabilized Occupancy
Stabilized Occupancy is the sustained occupancy level at which a property is considered to be operating normally for its market and business plan.
Management Systems & Performance
Standard Operating Procedure
A Standard Operating Procedure is a documented, repeatable method for completing a recurring task.
Student Housing
Student Housing is residential property designed or operated primarily for college or university students.
Commercial Lease Administration
Sublease
A Sublease allows the tenant to grant another occupant rights to use all or part of the premises while the original tenant remains under the primary lease.
Commercial Lease Administration
Submetering
Submetering measures a tenant's actual utility consumption through a dedicated meter.
Management Systems & Performance
Succession Planning
Succession Planning is the process of identifying, developing, and preparing people and systems to maintain leadership and operating continuity when key...
Commercial Lease Administration
Surrender Condition
Surrender condition describes the required state of the premises when the tenant returns it at lease expiration.
Sustainability
Sustainability is the management of property resources, systems, materials, and operations to reduce environmental impact while supporting financial...
Finance, Accounting & Investment
Syndication
A real estate syndication pools capital from multiple investors to acquire and operate a property.
T
Commercial Lease Administration
Tenant Improvement
A Tenant Improvement is a construction or alteration made to prepare commercial premises for a tenant’s use.
Commercial Lease Administration
Tenant Improvement Allowance
A Tenant Improvement Allowance is the landlord’s agreed contribution toward tenant build-out costs.
Commercial Lease Administration
Tenant Mix
Tenant Mix is the combination of tenant uses, brands, sizes, traffic patterns, customer bases, operating hours, and lease economics within a property.
Tenant Portal
A Tenant Portal is a secure digital interface through which occupants may make payments, submit work orders, access documents, receive updates, or...
Tenant Relations
Tenant Relations is the ongoing management of communication, expectations, service, conflict, lease obligations, and trust with residential or commercial...
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Tenant Retention
Tenant Retention is the ability to keep desirable residential or commercial tenants through responsive service, fair and clear lease practices, reliable...
Commercial Lease Administration
Tenant Sales Report
A tenant sales report provides the gross sales information required under a retail lease.
Tenant Satisfaction Survey
A Tenant Satisfaction Survey is a structured feedback tool used to measure perceptions of maintenance, communication, safety, common areas, amenities,...
Tenant Turnover
Tenant Turnover is the change from one occupant to another and includes the notice period, move-out, vacancy, physical preparation, marketing, leasing,...
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The Equity Approach
The Equity Approach is a five-part framework for transforming property-management conflict from confrontation to collaboration.
Maintenance, Facilities & Capital
Three-Bid Policy
A Three-Bid Policy requires multiple competitive proposals for work above a defined threshold, subject to reasonable exceptions for emergencies,...
Time, Talent, and Treasure
Time, Talent, and Treasure is a practical model for contributing to the community through volunteer effort, professional skill, and financial support.
Maintenance, Facilities & Capital
Time-Stamped Inspection
A Time-Stamped Inspection uses dated, and where appropriate geolocated, photos or records to document when and where an inspection occurred.
Finance, Accounting & Investment
Trailing Twelve Months
Trailing Twelve Months is a rolling statement of the most recent twelve months of operating performance.
Management Systems & Performance
Transition Audit
A transition audit verifies the accuracy and completeness of information received during a management change, including rent roll, tenant ledgers, lease...
Management Systems & Performance
Transparency
Transparency is the practice of making material financial, operating, vendor, and performance information accessible enough for the owner to understand...
Commercial Lease Administration
Triple-Net Lease
A Triple-Net Lease generally requires the tenant to pay base rent plus its share of property taxes, insurance, and maintenance or operating expenses.
Maintenance, Facilities & Capital
Turn Time
Turn Time is the elapsed time required to move a unit from the defined turn start to rent-ready completion or move-in.
U
Risk, Compliance & Affordable Housing
Umbrella Liability
Umbrella liability provides additional liability limits above specified underlying policies, subject to its own terms and exclusions.
Maintenance, Facilities & Capital
Unit Standard
A Unit Standard is the approved specification for finishes, fixtures, appliances, colors, materials, quality, and functionality in a multifamily unit.
Unit Turn
A Unit Turn is the complete process of moving a multifamily unit from resident move-out to a documented rent-ready condition and then to the next move-in.
Commercial Lease Administration
Usable Square Feet
Usable Square Feet is the area within the tenant’s premises that it can exclusively occupy, measured under the applicable standard.
Utility Benchmarking
Utility Benchmarking compares a property’s energy or water use and cost over time or against similar assets using consistent units and occupancy context.
Commercial Lease Administration
Utility Reimbursement
Utility reimbursement is the amount a tenant or resident repays for utilities paid initially by the property.
V
Vacancy Loss
Vacancy Loss is the rental income not earned because units or space are unoccupied or unavailable for rent.
Vacancy Rate
Vacancy Rate is the percentage of rentable units or square feet that is unoccupied at a given time.
Finance, Accounting & Investment
Value-Add Strategy
A Value-Add Strategy seeks to improve property income, condition, tenant appeal, operations, or risk profile through targeted capital and management...
Values-Based Management
Values-Based Management is an operating approach in which stated principles actively shape hiring, communication, vendor decisions, financial controls,...
Commercial Lease Administration
Vanilla Shell
Vanilla Shell generally refers to a basic finished commercial space with standard walls, ceiling, lighting, HVAC distribution, and utilities ready for...
Maintenance, Facilities & Capital
Vendor Cycle Time
Vendor Cycle Time is the elapsed time from assignment or authorization to verified vendor completion.
Maintenance, Facilities & Capital
Vendor Management
Vendor Management is the process of selecting, onboarding, assigning, supervising, measuring, correcting, and retaining outside service providers.
Maintenance, Facilities & Capital
Vendor Onboarding
Vendor Onboarding is the documented process for approving a service provider before work begins.
Maintenance, Facilities & Capital
Vendor Scorecard
A Vendor Scorecard evaluates service providers using consistent measures such as response time, completion time, quality, cost, documentation, safety,...
W
Risk, Compliance & Affordable Housing
Waiver of Subrogation
A waiver of subrogation limits an insurer's right to pursue recovery from a specified party after paying a claim.
Warehouse
A Warehouse is an industrial building primarily used to store, receive, process, or distribute goods.
Commercial Lease Administration
Warm Shell
Warm Shell describes commercial space with some base-building systems and improvements in place, such as HVAC capacity, electrical service, walls,...
Maintenance, Facilities & Capital
Warranty Callback
A warranty callback is a return visit required because recently completed work failed, remained incomplete, or did not meet the agreed standard.
Maintenance, Facilities & Capital
Water Intrusion
Water intrusion is unwanted water entering the building through roofs, walls, windows, foundations, plumbing, or drainage systems.
Commercial Lease Administration
Weighted Average Lease Term
Weighted Average Lease Term is the average remaining lease term weighted by rent, area, or another stated measure.
Commercial Lease Administration
Work Letter
A Work Letter is the lease exhibit or agreement that defines how tenant improvements will be designed, approved, funded, constructed, delivered, and...
Maintenance, Facilities & Capital
Work Order
A Work Order is the documented record of a maintenance, repair, inspection, or service task from intake through completion.
Maintenance, Facilities & Capital
Work-Order Aging
Work-Order Aging groups open work orders by how long they have remained unresolved.
Maintenance, Facilities & Capital
Work-Order Cycle Time
Work-Order Cycle Time is the elapsed time from request intake to verified completion, often segmented by priority or work type.
Maintenance, Facilities & Capital
Work-Order Triage
Work-Order Triage is the initial assessment used to classify a request by safety, habitability, business interruption, property-damage risk, urgency,...
Finance, Accounting & Investment
Write-Off
A Write-Off is the accounting removal of a receivable from active collectible balances when it meets the organization’s criteria.
Y
Finance, Accounting & Investment
Yield on Cost
Yield on Cost is stabilized net operating income divided by total project cost.
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