Logo
Home Book Author Principles
Podcast Newsletters PM Tools
Blog
Pre-order Now
  • Home
  • Book
  • Author
  • Principles
  • Resources
  • Blog
  • Pre-Order Now

The Principles of

PROPERTY MANAGEMENT 

EXCELLENCE

A values-driven blueprint for real estate investing and property management that works for your business, your people, and your peace of mind.

Property management isn’t just about buildings. It’s about people. These five principles are the foundation of everything we do at Coastline Equity. They guide our decisions, shape our culture, and help us deliver value to owners, tenants, and communities.

PME Principles Graphic
Listening & Communication

Hear Properties. Hear People. Respond Well.

1. Listening & Communication

Great property management starts with listening—to people and to properties. True excellence means open dialogue with tenants, team members, and owners. Listening uncovers hidden problems, builds trust, and leads to real solutions.

Real-World Tip:

Send regular satisfaction surveys and schedule property walk-throughs. Don’t just fix issues, ask, “How can we serve you better?”

Lead with What’s Right, Always.

2. Ethics & Integrity

Do the right thing, especially when no one is watching. Your reputation is your greatest asset. Anthony’s approach is rooted in honesty, fairness, and transparent reporting, ensuring that every decision serves both owners and residents.

Real-World Tip:

Adopt a “same day response” rule for tenant concerns, and use clear, itemized reporting for every expense or repair.

Ethics and Integrity
Owner Mindset

Think Long-Term. Act with Care.

3. Owner Mindset

Care for every property as if it were your own. Anthony teaches clients and teams to think long-term, prioritize preventive care, and align every decision with the owner’s vision, not just today’s bottom line.

Real-World Tip:

Before making any major decision, ask: “Would I do this if I owned this property?”

People First. Always and Everywhere.

4. Quality of Life

It’s not just about profit, it’s about people thriving. Excellence is measured in well-being, not just balance sheets. When tenants, owners, and staff are supported, portfolios grow stronger.

Real-World Tip:

Invest in upgrades that make daily life better, like safer lighting, cleaner common areas, or responsive on-call maintenance.

Quality of Life
Building a Legacy

Impact That Lasts Beyond the Property

5. Building a Legacy

Real wealth is what you leave behind for your family, your community, and your industry. Legacy means managing properties so they grow in value and impact, generation after generation. It’s about service, stewardship, and giving back.

Real-World Tip:

Mentor a new property manager. Volunteer in your community. Build systems that last beyond your tenure.

Form Title

logo-white

©2025. All rights reserved

Property Management Excellence

Follow me

LinkedIn X (Twitter) Facebook Instagram
PME Book Cover