-1.png){kind=small}
Work-Order Aging
Work-order aging groups open maintenance requests by how long they have remained unresolved.
Work-order aging is the elapsed time that an open maintenance request has remained unresolved, usually grouped into defined age bands. It is a management view of open work, not a universal promise that every request should close within one time limit.
A property team could group open requests by age, priority, property, trade and status, then investigate older items and requests waiting for planning or a vendor. IBM's Maximo guide includes average age in days for open maintenance-work categories and separate views for approval, planning and work not begun; local age bands should be documented.
Source: IBM Redbooks: Maximo Essentials Rapid Engagement Guide.
Frequently Asked Questions
Does an older work order always indicate poor performance?
Not necessarily. Age should be read with priority, scope, access, parts, vendor status and holds. The measure is useful for finding exceptions and hidden queues when those factors are visible.
More in Maintenance
See all Maintenance terms →Asset Register
An asset register records assets and links each identifier to information such as location, condition, and supporting records.
Read definition →Backflow Prevention & Annual Certification
Mechanical cross-connection valves preventing contaminated water from back-siphoning into municipal drinking water, requiring annual testing.
Read definition →Computerized Maintenance Management System
A computerized maintenance management system is software for organizing work orders, maintenance schedules, equipment records, and service history.
Read definition →Elevator Modernization & Maintenance Agreement
A specialized service contract governing preventive lubrication, safety inspections, 24/7 entrapment dispatch, and elevator modernization.
Read definition →Emergency Maintenance Response SLA
An agreement defining responsibilities, response targets, and escalation arrangements for urgent maintenance incidents.
Read definition →