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Property Management Excellence
A values-first framework for property-management judgment, communication, stewardship and repeatable operating standards.
Property Management Excellence is the framework presented in Anthony A. Luna's book of the same name. It applies five principles to property-management judgment: listening and communication, ethics, Owner Mindset, quality of life and building a legacy.
For a company owner or operating leader, PME provides principles to apply in decisions, handoffs, service standards and accountability. It is broader than the Property Management Excellence OS, Coastline's named operating sequence. Describing a framework is different from demonstrating that a company consistently follows it.
Source: Property Management Excellence: Book and PME Framework.
Frequently Asked Questions
How does PME differ from the Property Management Excellence OS?
PME describes the principles and professional judgment behind the work. The PME OS organizes Coastline's operating work into a named sequence. The terms are related, but they describe different things.
More in Operations
See all Operations terms →Access Control
Access control permits or denies requests to enter facilities or use information, systems and services.
Read definition →Activate the Experience
Activate the Experience is Coastline Equity's PME OS stage for service updates, access communication, vendor coordination and follow-through.
Read definition →Community Impact
Community impact describes the actual or potential effects of an organization's activities on people living or working in affected communities.
Read definition →Completion Time Standard
An agreed target for finishing a defined task, measured from a stated start point to a stated completion milestone.
Read definition →Corrective Action Plan
A corrective action plan records how a verified problem cause will be addressed and how the effectiveness of the change will be checked.
Read definition →