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  1. Glossary
  2. Maintenance
  3. Vendor Scorecard
Maintenance V

Vendor Scorecard

Also known as: supplier performance scorecard, contractor performance review

A vendor scorecard records a supplier's performance against defined expectations selected for the engagement.

A vendor scorecard is a repeatable record for reviewing a supplier's performance against defined service expectations. A property team might track quality, timeliness, cost control and communication when those measures fit the engagement.

A property team could review one scorecard at a regular cadence using documented work orders, invoices, completion dates and communication records. These criteria are illustrative operating choices, not a federal rating requirement or a guarantee of vendor performance.

Source: GSA Vendor Support Center: What is CPARS?.

Frequently Asked Questions

What should a vendor scorecard measure?

Use dimensions that match the engagement, such as quality, timeliness, cost control, communication and management. Define the evidence and review period before assigning a rating.

Maintenance Toolkit

Preventive Maintenance SOP & Vendor Scope Builder

Set seasonal inspection routines for HVAC, plumbing, and building envelopes to track repairs before they escalate.

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Related Terms

  • Vendor Certificate of Insurance (COI) Verification
  • Emergency Maintenance Response SLA
  • Work Order

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Asset Register

An asset register records assets and links each identifier to information such as location, condition, and supporting records.

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Backflow Prevention & Annual Certification

Mechanical cross-connection valves preventing contaminated water from back-siphoning into municipal drinking water, requiring annual testing.

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Computerized Maintenance Management System

A computerized maintenance management system is software for organizing work orders, maintenance schedules, equipment records, and service history.

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Elevator Modernization & Maintenance Agreement

A specialized service contract governing preventive lubrication, safety inspections, 24/7 entrapment dispatch, and elevator modernization.

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Emergency Maintenance Response SLA

An agreement defining responsibilities, response targets, and escalation arrangements for urgent maintenance incidents.

Read definition →
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