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Operations Q

Quality Control

Also known as: QC

Quality control checks a product, service, or completed result against specified requirements.

Quality control consists of activities used to check and achieve specified quality requirements for a product, service, or result. Inspection, measurement, and testing compare the completed result with the requirements it is supposed to meet.

In property operations, a practical application is checking completed maintenance against the agreed scope and acceptance criteria. Quality assurance has a broader focus on the processes used to provide confidence that requirements will be met.

Source: ASQ: Quality Assurance and Quality Control.

Frequently Asked Questions

How is quality control different from quality assurance?

Quality control focuses on meeting requirements and inspecting results. Quality assurance focuses on the processes that provide confidence those requirements will be met.

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  • Work Order
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