-1.png){kind=small}
Service-Level Standard
An internal service-level standard pairs a performance target with a defined measure and reporting window, so a PM leader can compare delivery with expectations.
Here, a service-level standard means an internal performance objective for a recurring service. It pairs a target with a defined measure and reporting window. Google's SRE guide distinguishes the indicator being measured from the objective set for that indicator.
An illustrative PM standard could state the share of routine requests acknowledged within the team's chosen response window. Define the request group, target, observation period and evidence. Track acknowledgement separately from completed repairs, then compare the recorded results with the stated objective.
Source: Google SRE: Service Level Objectives.
Frequently Asked Questions
What distinguishes a standard from a KPI?
A KPI reports a measure. A standard states the expected level for that measure and the period used to assess it.
More in Operations
See all Operations terms →30-60-90-Day Plan
A 30-60-90-Day Plan, also written Thirty-Sixty-Ninety-Day Plan, organizes a new hire's first three months into learning, practice and review milestones.
Read definition →Access Control
Access control permits or denies requests to enter facilities or use information, systems and services.
Read definition →Activate the Experience
Activate the Experience is Coastline Equity's PME OS stage for service updates, access communication, vendor coordination and follow-through.
Read definition →Community Impact
Community impact describes the actual or potential effects of an organization's activities on people living or working in affected communities.
Read definition →Completion Time Standard
An agreed target for finishing a defined task, measured from a stated start point to a stated completion milestone.
Read definition →