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  1. Glossary
  2. Operations
  3. Documentation Standard
Operations D

Documentation Standard

A documentation standard defines the evidence needed to make a decision, handoff or completed task understandable and reviewable.

A documentation standard describes the records needed to explain work and demonstrate completion. PME's Operating Clarity Check asks whether a team can show what complete means for a work order closeout or owner report. The emphasis is on evidence another responsible person can review.

For example, a property team can identify the decision made, the supporting record, the responsible person and any unresolved next action. These are illustrative record elements, not a universal checklist. The standard concerns evidence of the work; a procedure describes how to perform it.

Source: PME Operating Clarity Check.

Frequently Asked Questions

Does receiving a file prove that the work is complete?

Receipt confirms that a file arrived. Completion depends on whether its contents provide the evidence required for that task. A documentation standard should make that distinction clear.

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Property Management Excellence Practice Lab

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Related Terms

  • Work Order
  • Quality Control
  • Operating Cadence

More in Operations

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Access Control

Access control permits or denies requests to enter facilities or use information, systems and services.

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Activate the Experience

Activate the Experience is Coastline Equity's PME OS stage for service updates, access communication, vendor coordination and follow-through.

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Community Impact

Community impact describes the actual or potential effects of an organization's activities on people living or working in affected communities.

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Completion Time Standard

An agreed target for finishing a defined task, measured from a stated start point to a stated completion milestone.

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Corrective Action Plan

A corrective action plan records how a verified problem cause will be addressed and how the effectiveness of the change will be checked.

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