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Operations E

Ethics

Also known as: professional ethics, ethical practice

Ethics examines standards of right and wrong conduct and how people put those standards into practice.

Ethics concerns the standards used to judge right and wrong conduct, along with the ongoing examination of those standards. It considers questions such as fairness, honesty, responsibility and the effects of decisions on other people.

For property teams, an ethical review can examine how a proposed action affects owners, residents, coworkers and vendors. Examples include reporting a known problem honestly, protecting private information and recognizing a conflicting interest before choosing a course of action.

Source: Santa Clara University Markkula Center: What Is Ethics?.

Frequently Asked Questions

Is ethics the same as following an established procedure?

No. A procedure describes how work is carried out. Ethical reflection asks whether the standards and resulting conduct are reasonable and responsible, even when a habit or common practice is widely accepted.

PME Tools & Guides

Property Management Excellence Practice Lab

Practice core property management workflows with hands-on simulations, diagnostic checklists, and scenario walk-throughs.

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Related Terms

  • Decision Rights
  • Data Integrity
  • Active Listening

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Access Control

Access control permits or denies requests to enter facilities or use information, systems and services.

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Activate the Experience

Activate the Experience is Coastline Equity's PME OS stage for service updates, access communication, vendor coordination and follow-through.

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Community Impact

Community impact describes the actual or potential effects of an organization's activities on people living or working in affected communities.

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Completion Time Standard

An agreed target for finishing a defined task, measured from a stated start point to a stated completion milestone.

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Corrective Action Plan

A corrective action plan records how a verified problem cause will be addressed and how the effectiveness of the change will be checked.

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